F#@k Amtrak!
Back-story: Bonnie purchased our USA RailPass over a month ago. She tried twice to make reservations over the phone and twice she was told that our passes were invalid. After much arguing the agent on the phone instructed her to take our passes to the Davis station where things would be sorted out. As you may be guessing after reading the first sentence of this post, they weren't. The agent at the station told us that we would have to call the 1-800 number. We explained to her that we were instructed to see her. To top it all off, we learned that RailPass travelers are lowest on the pecking order. This means that when the train is 75% full, the quota for RailPass seats is reduced to zero. This is so that they can sell the remaining 25% for cash. After waiting on hold AT THE STATION for close to 45 minutes and threatening to cancel the entire trip, they reluctantly issued us new passes. They even had the audacity to lecture us about making our reservations sooner! Well, guess what? Now that we're on the train headed to SLC, we've got all day to sit around on hold. I'm gonna call “Customer Relations” and ask for a little compensation for our trouble.
No comments:
Post a Comment